How do we make our business fulfill its objectives? Are we able to take appropriate measures in meetings for it to happen?
Meetings are essential as they help the selling process of our services, acquire new clients, understand client requirements, build client loyalty, client retention, monitoring our business, knowing which problems need attention. And a long list of business matters.
Nevertheless, to achieve effective meetings, it is necessary to remember Newton’s Third Law (or the action-reaction principle) which sustains that:
“Whenever two objects interact, they exert equal and opposite forces on each other.”
On a relative version of the business world, the following rephrase could be stated:
“Our business will move when an action that permits it occurs.”
This mobilizing action will name it as “Call-To-Action” (CTA). The CTA works, for example, to do a job when people in charge are defined and the tasks are assigned. A CTA has always associated a Commitment with someone who promised to do something. In this case, every designated person shall execute a set of actions at the given time. A person can be a client, a prospect, or an executive of the business.
Which are the essential elements of a CTA?
A CTA must generate movement and dynamism in our business so that the related events allow them to proceed with the business objectives. For example, a client must complete a form and send it on time to process it, or perhaps the teamwork takes certain information from the client and processes it according to what is required, or that the executive in a meeting with a prospect gets requested to send a quotation, etc.
Another element that accompanies our CTAs is the management capacity we bring to each one of them. In this case, we use alarms and notifications to remind us that something is pending or must be done, such as delivering the form from the client’s part.
There is also the follow-up of said requests which are open or incomplete. In this case, follow-up means doing proper actions or CTAs to know the status of commitments agreed by the business and clients.
Doing follow-ups to the requests always gives positive results for the business itself. If we detected that the client did not understand how to fill out the requested form, we would have avoided a breach due to a client misunderstanding. This uncovered situation requires an appropriate CTA to produce the necessary effect. For example, provide an additional meeting to the client to explain how the form should be complete. We observe CTAs allow companies to speed up times to complete their business objectives.
We also note CTAs require management to assure the realization of the involved actions. And, finally, when we discover that something is not going well, thanks to the CTA management, we must apply other CTAs to resolve the detected situation. Therefore, we will serve our clients with excellence, giving them a pleasurable experience, which will impact their loyalty, retention, and good likes.
